FAQ's

How long does it take to scan a virtual 360 tour ?

Depending on the size of your house it can take anywhere between 1-3 hours. (avg is 2 hours for about 2500 soft home).

How does it work?

  1. First your house has to be completely cleaned before we can scan the home. Needless to say, the nicer your house looks, the better results we will get! Make sure all animals are put away in crates or if they can leave the house for the time being.

  2. We arrive to scan your property. It is recommended for you not to be present while scanning. The camera is sensitive and can get thrown off if items are moved even just the slightest. Each scan takes about 2-5 minutes and we will take anywhere between 50-100+ scans. So it just depends on each property since each is unique and different.

  3. The scans are then uploaded to our software that creates the amazing virtual tours. All within 24-48 hours!

 

What precautions do you take to keep our home safe?

All our photographers wear new K95 masks and gloves to each property. Additionally all our equipment is cleaned after each event. 

We prefer to have the property unoccupied for 3-5 days before we enter. If the agent/Owner is onsite, we require extreme social distancing be observed. In addition, our photographers are instructed not to touch or move anything in the home or property. Please have everything set as you like it. See our tips below for some suggestions.

 

 

Can you shoot outside?

The straight answer is YES. The second part of that answer is it depends. Weather permitting and also subject to your surroundings. For example, if your backyard/front yard doesn’t have a lot of movement/street/cars passing by, then yes. It would not work well if the scanning of your house has moving parts.

 

What are some things to do to prepare for a scan?

To have a successful scan, we recommend the house be fully staged, or completely empty, nothing in between. We will not need anyone present unless they are there to open the door and lock up. Otherwise, we generally would need a key/code to access.

Here are a few tips to maximize your scans:

  • Turn on all the lighting in every room.

  • All blinds needs to be lowered and opened to bring day light in.

  • Vacuum/mop floors so they look as new as possible.

  • Wipe down any all countertops in bathrooms and kitchens.

  • Wipe down all external parts of appliances (we do not take internal appliance photos)

  • Fluff all pillows and have them preset

  • Clean toilets and set the lids down

  • Have all beds are made.

  • Turn off any moving parts (fans, etc).

  • Pull curtains to the side.

  • Remove any pet bowls, cat litter etc.

  • Remove any personal name/photos that you do not want public

  • Hide trashcans and remove mats from kitchen and bathrooms.

  • Remove clutter from interior of the house into a closet or pantry. (we will only take interior photos of master closet).

  • Remove flags or signs.

  • Mow the lawn and trim the edges and bushes.

  • Blow the driveway for any leaves/grass.

  • Park any cars on street away from home.

A CUSTOM LOOK EVENTS | Denver, CO 80231 | 303.745.2224

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